I will be in Chicago next week and needed a rental car. I called up

I will be in Chicago next week and needed a rental car. I called up Bargain Rental Cars and made a reservation. After I got through the phone tree, I spoke with a reservation agent. 

Agent: Welcome to Bargain Rental Car. 

Jeff: I'd like to reserve a rental car.

Agent: What city will you be picking up from?

Jeff: Chicago.

Agent: Which airport location? O’Hare or Midway? 

Jeff: Hmm I'm not sure. Is there a downtown location?

Agent: Sure. We have an office at 401 State St.

Jeff: Is that near Prairie State College?

Agent: I really don't know. 

Jeff: That's okay. I'll go ahead and make a reservation for that location.

Agent: For what date and time?

Jeff: For November 11, around 7 p.m.

Agent: Returning to the same location?

Jeff: No. I’d like to drop it off at the Chicago O’Hare airport. 

Agent: Okay. On what date and time?

Jeff: It'll be that Sunday, November 13, around the same time. 

Agent: What size car would you like? compact, mid-size, or full-size ?

Jeff: I’d like the most economical.

Agent: That would be the compact. The rental fee would be $32.25 a day, giving you a grand total of $62.50 for the two days.

Jeff: Does that include taxes and fees? 

Agent: No. With all applicable taxes and fees, you grand total comes to $77.40. 

Jeff: Okay, that's fine.

Agent: Your last name? 

Jeff: McQuillan. M, C, Q, U, I, L, L, A, N.

Agent: And your first name? 

Jeff: Jeff.

Agent: J, E, S, S?

Jeff: No, J, E, as in Frank, F. 

Agent: What credit card will you be using?

Jeff: I'll be using a MasterCard.

Agent: Okay, I have a compact reserved for pickup at our downtown location on November 11 at 7 p.m., returning November 13 at 7 p.m. at Chicago O’Hare. Is there another reservation I can help you with?

Jeff: No, that's all. Thanks.

Agent: It's my pleasure. Have a good afternoon and thank you for calling Bargain Rental Car.